Privacy Policy

Introduction

North & North LLC is committed to protecting your privacy. This Privacy Policy describes what information we collect when you use the North & North website, how we use it, and the choices available to you. It applies to information collected through this website only.

The date of the most recent update is indicated at the top of this page.

Information We Collect

Account Information

When you create a North & North account to access the catalog, we collect your first and last name, email address, and the acknowledgements you provide at registration, including age confirmation and research use acknowledgement. Your password is stored in hashed form and is not readable by us or any member of our team.

Order Information

When you place an order, we collect the information necessary to process and fulfill it, including your name, shipping address, order contents, and order history associated with your account.

Payment Information

North & North does not directly collect or store your payment card or bank account information. Payment processing is handled by a third-party processor operating under its own privacy and security standards. We receive only limited transaction confirmation data sufficient to fulfill your order and maintain accurate records.

Email and Communication Data

We retain records of email communications and account activity necessary to support your account, fulfill orders, and comply with applicable legal obligations.

How We Use Your Information

Order Fulfillment

We use your information to process, ship, and confirm orders placed through this website.

Account Support

We use your information to create and manage your account, verify eligibility for access to the catalog, and respond to account-related inquiries.

Customer Communication

We may contact you with information about your orders, account status, or updates to our policies. We do not send unsolicited marketing communications without your consent.

Website Improvement

We may use aggregated, non-personally identifiable information to understand how visitors interact with this website and to improve its content, performance, and functionality.

Legal and Regulatory Compliance

We may use your information to comply with applicable legal obligations, respond to lawful requests from government authorities, or enforce our Terms of Use.

Sharing of Information

Trusted Service Providers

We share limited personal information with service providers that assist us in operating this website, processing payments, or fulfilling orders. These providers are authorized to use your information only as necessary to perform the services we request and are subject to confidentiality obligations.

We Do Not Sell Personal Information

North & North does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes.

Required Disclosures

We may disclose personal information when required to do so by law, regulation, valid legal process, or to protect the rights, property, or safety of North & North LLC, our customers, or others.

Your Privacy Rights

Depending on your jurisdiction, you may have the right to access, correct, or request deletion of personal information we hold about you. To submit a request, contact us using the information at the bottom of this page. We will respond in accordance with applicable law.

You may opt out of non-essential marketing communications at any time by following the unsubscribe instructions included in any email we send, or by contacting us directly.

Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect personal information, including encrypted data transmission and secure credential storage. No method of transmission over the internet is entirely secure, and we cannot guarantee absolute security of any information transmitted to or stored by us.

Cookies and Local Storage

This website uses browser local storage to maintain your shopping cart between sessions. We use cookies strictly necessary for account authentication and session management.

We do not use advertising cookies, behavioral tracking cookies, or cross-site tracking of any kind. We do not share browsing data with advertising networks or data brokers.

Children's Privacy

This website is intended for use by individuals who are at least 21 years of age. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that we have inadvertently collected personal information from a minor, we will take steps to delete that information promptly.

If you believe a minor has provided personal information through this website, please contact us immediately using the information below.

Changes to This Policy

We may update this Privacy Policy from time to time. We will update the date at the top of this page when changes are made. Continued use of the website after any update constitutes acceptance of the revised policy.

Contact

For privacy-related questions or data requests, contact North & North LLC at: support@northandnorthlab.com