Refund Policy

Overview

This policy covers refunds and returns for products purchased through the North & North website, including the peptide catalog and the SKINDEEP Micro-Infusion System product line. Please read this policy carefully before placing an order.

By placing an order, you acknowledge that you have read and agreed to the terms of this policy.

Peptides: All Sales Are Final

Due to the nature of research compounds and applicable regulatory requirements, all sales of peptide compounds are final. We do not accept returns, exchanges, or issue refunds for research-use compounds after an order has shipped.

We strongly encourage you to review all product specifications carefully before placing an order. If you have questions about a specific compound, contact us before purchasing.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, contact us within 7 days of confirmed delivery. Provide your order number and a clear description of the issue. We will review each case individually and may issue a replacement or account credit at North & North's discretion.

Claims submitted more than 7 days after confirmed delivery may not be eligible for resolution. We reserve the right to request supporting documentation for any claim.

No Returns for Opened or Used Products

We do not accept returns for any product that has been opened, used, or removed from its original sealed packaging. We do not accept returns for products that have been improperly stored, exposed to temperatures outside recommended ranges, or that show signs of handling inconsistent with proper research-use compound care.

Temperature-sensitive products that were stored correctly upon receipt and later degraded due to customer storage conditions are not eligible for replacement or refund.

SKINDEEP Micro-Infusion Systems

SKINDEEP GLOW and SKINDEEP EXO Micro-Infusion Systems are cosmetic products. All sales are final. These products are designed for single use and cannot be accepted for return once shipped.

If your SKINDEEP order arrives damaged or defective, contact us within 7 days of confirmed delivery with your order number and a description of the issue. We will review each case and respond accordingly.

Order Cancellations

Orders may be canceled before they are marked as shipped. Once an order has been tendered to a carrier, it cannot be canceled or recalled. If you need to cancel an order, contact us as soon as possible after placing it and we will do our best to accommodate your request.

Shipping Costs

Shipping charges paid at checkout are not refundable unless the error giving rise to the return or replacement originated with North & North (for example, an incorrect item was shipped). In all other circumstances, shipping costs remain the responsibility of the customer.

Compliance and Handling Responsibility

Once a shipment is accepted by the customer, the customer assumes full responsibility for the proper storage, handling, and use of the product in compliance with all applicable federal, state, and local laws. North & North is not liable for any consequences arising from improper storage, handling, or use of any product after delivery.

Refunds and Replacements

Any refund or replacement issued by North & North is at North & North's discretion. Approved refunds will be processed to the original payment method within a reasonable timeframe. We do not guarantee the availability of any specific resolution and reserve the right to offer account credit in lieu of a monetary refund where appropriate.

Contact

For questions about a specific order or this policy, contact North & North LLC at: support@northandnorthlab.com. Please include your order number when reaching out about a specific purchase.